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Privacy Policy

Last updated: 15 August 2026The Flowing Heart respects your privacy and aims to handle personal, sensitive and health information in a clear, careful and respectful way. This Privacy Policy explains what information may be collected, why it is collected, how it is used and stored, and the choices available to you.The Flowing Heart handles information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable, and the Health Records and Information Privacy Act 2002 (NSW) and Health Privacy Principles in relation to health information handled in New South Wales. Where services are provided in another Australian state or territory, other applicable privacy or health-record laws may also apply.1. Who we are
The Flowing Heart is operated by Laura Pfrunder, sole trader, and is currently based in New South Wales, Australia.
Website: theflowingheart.com
Privacy contact: [email protected]
Sessions may be offered at a regular practice location or, by arrangement, at another suitable location such as a client's home.2. Personal and health information we may collect
• your name, telephone number, email address and date of birth
• booking details, appointment times and communications relating to your session
• relevant medical and health history
• medications
• pregnancy information where relevant
• previous surgeries, injuries, accidents and treatment
• current symptoms, areas of discomfort or other concerns
• information about sleep, movement, exercise or nutrition where relevant to the session
• known contraindications or precautions relevant to bodywork
• information voluntarily shared during consultation or treatment
• an emergency contact where appropriate
• treatment and continuity notes, including relevant observations, movement or weight-bearing patterns, areas of tension, areas treated, techniques used, recommendations, exercises or follow-up suggestions
• payment and transaction information
• information you provide through the website contact form, email, telephone or other agreed communication.
The Flowing Heart does not generally require your residential address unless it is reasonably necessary in a particular circumstance.3. Sensitive and health information
Health information is sensitive information and is handled with additional care.
The Flowing Heart collects health information because it may be reasonably necessary to understand your history, assess whether a session is suitable and safe, identify precautions or contraindications, adapt treatment and maintain continuity between sessions.
Health or other sensitive information will be collected, used and disclosed with your consent or as otherwise permitted or required by law.4. Clients under 18
The Flowing Heart may occasionally provide bodywork to children or young people.
For clients under 18, a parent or guardian may be involved in providing information and consent, and may be asked to remain present during some or all of the session. The level of parent or guardian involvement will depend on the client's age, maturity, understanding, the nature of the session and the circumstances.
A young person's capacity to understand and consent may also be considered where appropriate.5. How information is collected
• make an enquiry through the website, email, telephone or another agreed channel
• book through Calendly or another scheduling service
• complete or discuss an intake or health history
• attend a session
• provide information during follow-up communication
• make a payment through Square or another payment method.
Where practicable, information is collected directly from you or, in the case of some minors, from or with the involvement of a parent or guardian.6. Why information is used
• respond to enquiries
• arrange and manage appointments
• understand relevant health history and current concerns
• assess the suitability and safety of bodywork
• adapt sessions to your individual circumstances
• maintain treatment and continuity records
• provide recommendations or follow-up information
• process and reconcile payments
• communicate about bookings, cancellations or changes
• maintain business, accounting, insurance and legal records
• comply with applicable health-record, privacy, legal or regulatory obligations
• protect the safety and wellbeing of clients and others where permitted or required by law.7. Treatment records
Laura Pfrunder keeps treatment records to support safe and continuous care.
Notes may include relevant health history, symptoms, assessment or observational findings, movement or weight-bearing patterns, areas of tension, areas treated, treatment approaches used, responses to treatment and relevant exercises or recommendations.
These notes are intended as practical treatment records rather than a complete transcript of everything discussed during a session.8. Confidentiality and disclosure
Personal and health information shared during a session or in private correspondence is treated as confidential.
The Flowing Heart does not sell personal or health information.
• you have consented
• disclosure is reasonably necessary to provide or administer the service
• a third-party provider is required to process a booking, payment, communication or business function
• disclosure is required or authorised by law
• disclosure is otherwise permitted under applicable privacy or health-record law.
Separate permission will be sought before publishing an identifiable testimonial, client story, photograph or case example.9. Third-party service providers
The Flowing Heart currently uses third-party services that may handle limited personal information, including:
• Carrd — website and contact forms
• Calendly — appointment scheduling
• Square — payments and transaction records
• Microsoft services, including Outlook and OneNote — email access, administration and electronic treatment records
• domain, email-hosting, cloud-storage and related technology providers used to operate the business.
Full payment-card details are generally handled by the relevant payment provider rather than stored directly by The Flowing Heart.
Third-party providers operate under their own privacy and security practices. Some providers or their subprocessors may process or store information outside Australia. The Flowing Heart will take reasonable steps to manage personal information consistently with applicable Australian privacy obligations when third-party services are used.10. Website cookies and tracking
The Flowing Heart does not currently use separately installed advertising or analytics trackers such as Meta Pixel or Google Analytics.
Carrd, Calendly and other embedded or linked services may use cookies, technical logs or similar technologies for functionality, security, scheduling, forms, preferences or normal platform operation.
You can usually control cookies through your browser settings, although disabling some cookies may affect website functionality.11. Email communications
The Flowing Heart currently uses email primarily for enquiries, appointment administration and service-related communication.
A marketing mailing list is not currently operated through The Flowing Heart website.
If this changes in the future, this Privacy Policy and the relevant consent and unsubscribe arrangements should be reviewed.12. Storage and security
The Flowing Heart takes reasonable steps to protect personal and health information from misuse, loss, interference, unauthorised access, modification or disclosure.
Current arrangements include:
• securely stored paper records
• password-protected computers and devices
• password-protected accounts
• electronic treatment records stored in Microsoft OneNote and associated cloud-based storage
• limiting access to treatment records and private client information
• use of reputable third-party service providers.
No physical, electronic or cloud-storage system can be guaranteed to be completely secure. If a data breach occurs, The Flowing Heart will take reasonable steps to contain, assess and respond to it, including any notification required under applicable law.13. Record retention
Health records are retained for at least the period required by applicable law.
For NSW private health service providers, health information relating to an adult is generally required to be retained for 7 years from the last occasion on which a health service was provided.
Where health information was collected while the client was under 18, it is generally required to be retained until the client reaches 25 years of age, or longer where another applicable retention requirement applies.
Other business and administrative records may be retained for the period reasonably required for their purpose or as required by law.
When information is no longer required and there is no legal reason to retain it, reasonable steps may be taken to securely destroy, delete or de-identify it.14. Access and correction
You may request access to personal or health information The Flowing Heart holds about you and may ask for inaccurate or incomplete information to be corrected.
Please contact: [email protected]
Enough information may be requested to confirm your identity and identify the relevant records.
Access may be limited or refused in certain circumstances permitted by law. Where required, reasons will be provided.15. Privacy questions and complaints
If you have a question, concern or complaint about privacy or the handling of your health information, please contact: [email protected]
The Flowing Heart will take reasonable steps to understand and respond to the issue.
If the matter is not resolved, you may, depending on the circumstances and law involved, be able to contact the Office of the Australian Information Commissioner (OAIC) or the NSW Privacy Commissioner through the Information and Privacy Commission NSW (IPC NSW).
16. Changes to this Privacy Policy
This Privacy Policy may be updated when The Flowing Heart's services, technology, record-keeping practices, location or legal obligations change.
The current version will be published with its latest update date.

Disclaimer

Last updated: 15 August 2026
This Disclaimer applies to The Flowing Heart website and bodywork services provided by Laura Pfrunder.1. Nature of the service
The Flowing Heart offers personalised, whole-person bodywork.
A session may incorporate approaches such as:
• hands-on bodywork and massage-based techniques
• movement, postural or weight-bearing observation
• attention to muscular, joint and broader whole-body patterns
• gentle holds and stillness
• intuitive sensing
• energy-based awareness
• through-clothing bodywork where appropriate.
The exact approach may vary according to what is appropriate for the client and what is presenting on the day.2. Not medical diagnosis or a substitute for healthcare
The Flowing Heart does not provide emergency medical care and should not be used as a substitute for appropriate assessment, diagnosis or treatment from a registered medical or other suitably qualified healthcare professional.
Observations made during a session about tension, movement, posture, patterns or other aspects of the body are not presented as a medical diagnosis.
Do not delay, discontinue or alter prescribed medical treatment because of information or impressions shared during a Flowing Heart session.
If you have concerns about your health or symptoms that require medical investigation, you should seek advice from an appropriately qualified healthcare professional.3. Health information and suitability for treatment
You are encouraged to provide accurate and relevant information about your health, medications, injuries, surgeries, pregnancy, current symptoms and other circumstances that may affect the suitability or safety of bodywork.
You should advise Laura of any significant change in your health before or during a session.
A session may be adapted, postponed or declined where bodywork appears unsuitable, contraindicated or outside the appropriate scope of the service.
Where appropriate, you may be encouraged to seek medical assessment or clearance before treatment.4. Consent, touch and personal boundaries
Hands-on bodywork involves physical touch.
The session will be explained as appropriate, and consent is ongoing. You may:
• ask questions
• request that a particular area not be treated
• request adjustments to positioning or draping
• ask for through-clothing bodywork where appropriate
• pause or stop treatment at any time
• withdraw consent to any part of the session.
Respectful towel draping and appropriate positioning are used for oil-based bodywork.5. Pregnancy
Pregnancy-sensitive bodywork may be available and can be adapted for comfort and stage of pregnancy.
Clients should disclose pregnancy and any relevant complications, restrictions or medical advice.
Treatment may be modified, postponed or declined where appropriate, and medical clearance may be recommended where there are concerns or contraindications.
The Flowing Heart does not provide obstetric or emergency pregnancy care.6. Children and young people
The Flowing Heart may occasionally provide bodywork to clients under 18.
Parent or guardian involvement and consent may be required depending on the client's age, maturity, understanding, the nature of the session and the circumstances.
A parent or guardian may also be asked to remain present during treatment where appropriate.7. Intuitive sensing and energy-based awareness
Some sessions may include intuitive sensing, energetic awareness or attention to broader patterns that are difficult to describe solely in structural or mechanical terms.
These impressions are subjective.
They may be explored as part of the session but are not presented as objective fact, medical diagnosis, prediction or certainty.
Clients are encouraged to use their own judgement and discernment and to raise questions where something does not resonate or feel appropriate.8. Individual responses and no guarantee of outcomes
Every person and every session is different.
The Flowing Heart does not guarantee that a session will produce a particular physical, emotional, energetic or health outcome, or that pain, tension, injury or another concern will resolve within a particular period.
Any client feedback or testimonial describes that person's individual experience and does not guarantee the same result for another client.9. Your responsibility during and after a session
You remain responsible for communicating relevant health information, preferences, comfort and boundaries.
If something feels painful, uncomfortable or concerning during treatment, you are encouraged to say so immediately.
Any exercise, self-care suggestion or general recommendation should be approached within your own capacity and does not replace individual medical or allied-health advice where that is required.10. Home visits and other treatment locations
Where a session is provided away from the regular practice location, including a home visit, the session remains subject to the same professional boundaries, consent principles and scope of service described in this Disclaimer.
A reasonably safe, private and suitable environment must be available for the session.11. Emergencies
The Flowing Heart is not an emergency service.
If you believe you are experiencing a medical emergency or a serious or rapidly worsening health concern, seek appropriate urgent medical assistance rather than relying on a bodywork appointment.12. Website and external information
Information on theflowingheart.com is provided for general information about The Flowing Heart and its services.
While reasonable care is taken in preparing website content, it cannot take account of every person's medical history, circumstances or needs.
Any links or references to third-party practitioners, websites, books, services or resources are provided for general information or convenience and do not mean The Flowing Heart controls or guarantees those third parties.13. Australian Consumer Law
Nothing in this Disclaimer is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.14. Contact
If you are unsure whether a Flowing Heart session is appropriate for you, or you have questions about the scope of the service or this Disclaimer, contact: [email protected]